mirror of https://github.com/ppy/osu
Rewrite log attachment section
Co-authored-by: Bartłomiej Dach <dach.bartlomiej@gmail.com>
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## Logs attachments
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## Logs
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Logs are necessary to further investigate this bug. They are reset every new game session, so you need to ensure the logs are preserved by not starting/restarting osu! after encountering the bug.
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Attaching log files is required for every reported bug. Instructions how to find the log files are listed below.
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In the case this isn't a "Crash to Desktop" report, to retrieve logs:
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If the game has not yet been closed since you found the bug:
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1. Head on to game settings and click on "Open osu! folder"
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1. Head on to game settings and click on "Open osu! folder"
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2. Then open the `logs` folder located there
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2. Then open the `logs` folder located there
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Otherwise, logs can *only* be retrieved via file explorer, as running the game will reset them.
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If the game crashed or has been closed since you found the bug, **do not** restart the game to retrieve the logs as they will reset. You must find them using the file explorer.
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Logs are, by default, located at:
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By default logs can be found in:
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- `%AppData%/osu/logs` *(on Windows),*
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- `%AppData%/osu/logs` *(on Windows),*
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- `~/.local/share/osu/logs` *(on Linux & macOS).*
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- `~/.local/share/osu/logs` *(on Linux & macOS).*
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- `Android/data/sh.ppy.osulazer/files/logs` *(on Android)*,
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- `Android/data/sh.ppy.osulazer/files/logs` *(on Android)*,
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- on iOS they can be obtained by connecting your device to your desktop and copying the `logs` directory from the app's own document storage using iTunes. (https://support.apple.com/en-us/HT201301#copy-to-computer)
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- on iOS they can be obtained by connecting your device to your desktop and copying the `logs` directory from the app's own document storage using iTunes. (https://support.apple.com/en-us/HT201301#copy-to-computer)
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If you have relocated your game folder, head into that location and open the `logs` folder.
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However, if you have selected a custom location for the game files via settings, you must find that custom folder and open the `logs` folder there.
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Finally, select all log files and drag them into the "Logs" box below.
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After locating the `logs` folder, select all log files inside and drag them into the "Logs" box below.
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