diff --git a/.github/ISSUE_TEMPLATE/bug-issue.yml b/.github/ISSUE_TEMPLATE/bug-issue.yml index 5b19c3732c..91ca622f55 100644 --- a/.github/ISSUE_TEMPLATE/bug-issue.yml +++ b/.github/ISSUE_TEMPLATE/bug-issue.yml @@ -9,7 +9,7 @@ body: Important to note that your issue may have already been reported before. Please check: - Pinned issues, at the top of https://github.com/ppy/osu/issues. - Current open `priority:0` issues, filterable [here](https://github.com/ppy/osu/issues?q=is%3Aissue+is%3Aopen+sort%3Aupdated-desc+label%3Apriority%3A0). - - And most importantly, search for your issue. If you find that it already exists, respond with a reaction or add any further information that may be helpful. + - And most importantly, search for your issue both in the [issue listing](https://github.com/ppy/osu/issues) and the [Q&A discussion listing](https://github.com/ppy/osu/discussions/categories/q-a). If you find that it already exists, respond with a reaction or add any further information that may be helpful. - type: dropdown attributes: @@ -48,20 +48,28 @@ body: Attaching log files is required for every reported bug. See instructions below on how to find them. + **Logs are reset when you reopen the game.** If the game crashed or has been closed since you found the bug, retrieve the logs using the file explorer instead. + + ### Desktop platforms + If the game has not yet been closed since you found the bug: 1. Head on to game settings and click on "Open osu! folder" 2. Then open the `logs` folder located there - **Logs are reset when you reopen the game.** If the game crashed or has been closed since you found the bug, retrieve the logs using the file explorer instead. - - The default places to find the logs are as follows: + The default places to find the logs on desktop platforms are as follows: - `%AppData%/osu/logs` *on Windows* - `~/.local/share/osu/logs` *on Linux & macOS* - - `Android/data/sh.ppy.osulazer/files/logs` *on Android* - - *On iOS*, they can be obtained by connecting your device to your desktop and copying the `logs` directory from the app's own document storage using iTunes. (https://support.apple.com/en-us/HT201301#copy-to-computer) If you have selected a custom location for the game files, you can find the `logs` folder there. + ### Mobile platforms + + The places to find the logs on mobile platforms are as follows: + - *On Android*, navigate to `Android/data/sh.ppy.osulazer/files/logs` using a file browser app. + - *On iOS*, connect your device to a PC and copy the `logs` directory from the app's document storage using iTunes. (https://support.apple.com/en-us/HT201301#copy-to-computer) + + --- + After locating the `logs` folder, select all log files inside and drag them into the "Logs" box below. - type: textarea