// Copyright 2019 Prometheus Team // Licensed under the Apache License, Version 2.0 (the "License"); // you may not use this file except in compliance with the License. // You may obtain a copy of the License at // // http://www.apache.org/licenses/LICENSE-2.0 // // Unless required by applicable law or agreed to in writing, software // distributed under the License is distributed on an "AS IS" BASIS, // WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. // See the License for the specific language governing permissions and // limitations under the License. package pagerduty import ( "bytes" "context" "encoding/json" "fmt" "io" "net/http" "strings" "github.com/go-kit/kit/log" "github.com/go-kit/kit/log/level" commoncfg "github.com/prometheus/common/config" "github.com/prometheus/common/model" "github.com/prometheus/alertmanager/config" "github.com/prometheus/alertmanager/notify" "github.com/prometheus/alertmanager/template" "github.com/prometheus/alertmanager/types" ) // Notifier implements a Notifier for PagerDuty notifications. type Notifier struct { conf *config.PagerdutyConfig tmpl *template.Template logger log.Logger apiV1 string // for tests. client *http.Client retrier *notify.Retrier } // New returns a new PagerDuty notifier. func New(c *config.PagerdutyConfig, t *template.Template, l log.Logger) (*Notifier, error) { client, err := commoncfg.NewClientFromConfig(*c.HTTPConfig, "pagerduty", false) if err != nil { return nil, err } n := &Notifier{conf: c, tmpl: t, logger: l, client: client} if c.ServiceKey != "" { n.apiV1 = "https://events.pagerduty.com/generic/2010-04-15/create_event.json" // Retrying can solve the issue on 403 (rate limiting) and 5xx response codes. // https://v2.developer.pagerduty.com/docs/trigger-events n.retrier = ¬ify.Retrier{RetryCodes: []int{http.StatusForbidden}, CustomDetailsFunc: errDetails} } else { // Retrying can solve the issue on 429 (rate limiting) and 5xx response codes. // https://v2.developer.pagerduty.com/docs/events-api-v2#api-response-codes--retry-logic n.retrier = ¬ify.Retrier{RetryCodes: []int{http.StatusTooManyRequests}, CustomDetailsFunc: errDetails} } return n, nil } const ( pagerDutyEventTrigger = "trigger" pagerDutyEventResolve = "resolve" ) type pagerDutyMessage struct { RoutingKey string `json:"routing_key,omitempty"` ServiceKey string `json:"service_key,omitempty"` DedupKey string `json:"dedup_key,omitempty"` IncidentKey string `json:"incident_key,omitempty"` EventType string `json:"event_type,omitempty"` Description string `json:"description,omitempty"` EventAction string `json:"event_action"` Payload *pagerDutyPayload `json:"payload"` Client string `json:"client,omitempty"` ClientURL string `json:"client_url,omitempty"` Details map[string]string `json:"details,omitempty"` Images []pagerDutyImage `json:"images,omitempty"` Links []pagerDutyLink `json:"links,omitempty"` } type pagerDutyLink struct { HRef string `json:"href"` Text string `json:"text"` } type pagerDutyImage struct { Src string `json:"src"` Alt string `json:"alt"` Href string `json:"href"` } type pagerDutyPayload struct { Summary string `json:"summary"` Source string `json:"source"` Severity string `json:"severity"` Timestamp string `json:"timestamp,omitempty"` Class string `json:"class,omitempty"` Component string `json:"component,omitempty"` Group string `json:"group,omitempty"` CustomDetails map[string]string `json:"custom_details,omitempty"` } func (n *Notifier) notifyV1( ctx context.Context, eventType string, key notify.Key, data *template.Data, details map[string]string, as ...*types.Alert, ) (bool, error) { var tmplErr error tmpl := notify.TmplText(n.tmpl, data, &tmplErr) description, truncated := notify.Truncate(tmpl(n.conf.Description), 1024) if truncated { level.Debug(n.logger).Log("msg", "Truncated description", "description", description, "key", key) } msg := &pagerDutyMessage{ ServiceKey: tmpl(string(n.conf.ServiceKey)), EventType: eventType, IncidentKey: key.Hash(), Description: description, Details: details, } if eventType == pagerDutyEventTrigger { msg.Client = tmpl(n.conf.Client) msg.ClientURL = tmpl(n.conf.ClientURL) } if tmplErr != nil { return false, fmt.Errorf("failed to template PagerDuty v1 message: %v", tmplErr) } var buf bytes.Buffer if err := json.NewEncoder(&buf).Encode(msg); err != nil { return false, err } resp, err := notify.PostJSON(ctx, n.client, n.apiV1, &buf) if err != nil { return true, err } defer notify.Drain(resp) return n.retrier.Check(resp.StatusCode, resp.Body) } func (n *Notifier) notifyV2( ctx context.Context, eventType string, key notify.Key, data *template.Data, details map[string]string, as ...*types.Alert, ) (bool, error) { var tmplErr error tmpl := notify.TmplText(n.tmpl, data, &tmplErr) if n.conf.Severity == "" { n.conf.Severity = "error" } summary, truncated := notify.Truncate(tmpl(n.conf.Description), 1024) if truncated { level.Debug(n.logger).Log("msg", "Truncated summary", "summary", summary, "key", key) } msg := &pagerDutyMessage{ Client: tmpl(n.conf.Client), ClientURL: tmpl(n.conf.ClientURL), RoutingKey: tmpl(string(n.conf.RoutingKey)), EventAction: eventType, DedupKey: key.Hash(), Images: make([]pagerDutyImage, len(n.conf.Images)), Links: make([]pagerDutyLink, len(n.conf.Links)), Payload: &pagerDutyPayload{ Summary: summary, Source: tmpl(n.conf.Client), Severity: tmpl(n.conf.Severity), CustomDetails: details, Class: tmpl(n.conf.Class), Component: tmpl(n.conf.Component), Group: tmpl(n.conf.Group), }, } for index, item := range n.conf.Images { msg.Images[index].Src = tmpl(item.Src) msg.Images[index].Alt = tmpl(item.Alt) msg.Images[index].Href = tmpl(item.Href) } for index, item := range n.conf.Links { msg.Links[index].HRef = tmpl(item.HRef) msg.Links[index].Text = tmpl(item.Text) } if tmplErr != nil { return false, fmt.Errorf("failed to template PagerDuty v2 message: %v", tmplErr) } var buf bytes.Buffer if err := json.NewEncoder(&buf).Encode(msg); err != nil { return false, fmt.Errorf("failed to encode PagerDuty v2 message: %v", err) } resp, err := notify.PostJSON(ctx, n.client, n.conf.URL.String(), &buf) if err != nil { return true, fmt.Errorf("failed to post message to PagerDuty: %v", err) } defer notify.Drain(resp) return n.retrier.Check(resp.StatusCode, resp.Body) } // Notify implements the Notifier interface. // // https://v2.developer.pagerduty.com/docs/events-api-v2 func (n *Notifier) Notify(ctx context.Context, as ...*types.Alert) (bool, error) { key, err := notify.ExtractGroupKey(ctx) if err != nil { return false, err } var ( alerts = types.Alerts(as...) data = notify.GetTemplateData(ctx, n.tmpl, as, n.logger) eventType = pagerDutyEventTrigger ) if alerts.Status() == model.AlertResolved { eventType = pagerDutyEventResolve } level.Debug(n.logger).Log("incident", key, "eventType", eventType) details := make(map[string]string, len(n.conf.Details)) for k, v := range n.conf.Details { detail, err := n.tmpl.ExecuteTextString(v, data) if err != nil { return false, fmt.Errorf("failed to template %q: %v", v, err) } details[k] = detail } if n.apiV1 != "" { return n.notifyV1(ctx, eventType, key, data, details, as...) } return n.notifyV2(ctx, eventType, key, data, details, as...) } func errDetails(status int, body io.Reader) string { // See https://v2.developer.pagerduty.com/docs/trigger-events for the v1 events API. // See https://v2.developer.pagerduty.com/docs/send-an-event-events-api-v2 for the v2 events API. if status != http.StatusBadRequest || body == nil { return "" } var pgr struct { Status string `json:"status"` Message string `json:"message"` Errors []string `json:"errors"` } if err := json.NewDecoder(body).Decode(&pgr); err != nil { return "" } return fmt.Sprintf("%s: %s", pgr.Message, strings.Join(pgr.Errors, ",")) }